Frequently Asked Questions

How can I make a payment for my order?

You can securely pay using VISA, MasterCard, American Express, AMEX, Discover, Maestro, UnionPay, Apple Pay, Google Pay, and Shop Pay.
All transactions are protected by SSL encryption for complete peace of mind.

I'm unsure about my size — how can I get the right fit?

Please refer to our detailed Size Chart available on every product page.
Still unsure? No problem — just email us at leatherjacketskingdom2023@gmail.com, and our support team will assist you in selecting the perfect size.

Can I order a custom-sized jacket if standard sizes don’t fit?

Absolutely! Choose “Made to Measure” when selecting size, and either enter your measurements or select “I’ll provide measurements later via email.”
After you place your order, our support team will guide you through taking accurate measurements.

How long does delivery take?

  • Standard orders: Made upon request and shipped within 10 business days (max 20 days).

  • Prime collection items: Ready to ship within 1 business day.

  • Made-to-measure: Dispatched in 2–3 weeks.

  • Bespoke orders: Shipped within 3–4 weeks.

Do you offer free shipping internationally?

Yes! We offer free shipping to most countries, except Russia, Brazil, Israel, Iran, Iraq, India, and countries restricted by OFAC sanctions.

What if my order hasn’t been delivered yet?

Track your order anytime on our Track Order page using your Order ID and Last Name.
If your order is delayed past the estimated date, please email us at leatherjacketskingdom2023@gmail.com for assistance.

What should I do if I receive a faulty or damaged item?

If you notice a fault, please contact us within 3 days of receiving your order with:

  • Your order number

  • Item name and number

  • A description and clear photos of the issue

We’ll respond within 24 hours and arrange a prompt replacement.

Why was my payment declined?

Your payment may be declined due to:

  • Incorrect billing address or phone number

  • Exceeded credit limit

  • Incorrect or expired credit/debit card

  • Insufficient funds (especially with PayPal)

Please double-check your details or try a different payment method.

Can I get any jacket custom-made?

Yes! Just fill out our Custom Order Form and include reference images or design descriptions. We’ll review and confirm the details with you.

Is there a charge for getting a custom order quote?

No. Discussing your design, receiving a quote, and seeing mockups are completely free. You only pay when you decide to place the custom order.

Can I choose the type of leather for my custom jacket?

Yes! We offer various high-quality leathers including:

  • Lambskin

  • Sheepskin

  • Goatskin

  • Buffalo-hide

  • Cowhide

You can also customize the color, texture, pattern, and thickness.

Do you offer non-leather custom options too?

We do! Besides leather, we accept custom orders in cotton, polyester, wool, and more — just let us know your fabric preference.

How does the custom order process work?

We’ve simplified it for you:

  1. Submit your design via our Custom Order Form.

  2. Our team will contact you for confirmation and send mockups.

  3. Once approved and paid, production begins.

  4. Final photos are sent before dispatch.

  5. Your jacket ships to your doorstep.

Can I return or replace a custom order?

We aim to get it right the first time. That’s why we share real photos before shipping.
If the fit isn’t perfect, we offer one free alteration. However, you must ship the item back at your expense.

How long does a custom order take to arrive?

Most custom jackets are delivered within 3–4 weeks, depending on the complexity.
For deadline-sensitive orders, please contact leatherjacketskingdom2023@gmail.com before ordering to confirm delivery timelines.